Products, Safety & Sourcing

Product Safety & Recalls · Report a Safety Issue

Effective: August 9, 2026 · Last updated: August 9, 2026

🚨 If someone is in danger right now

Call 911.

If a battery or product is swollen, hot, hissing, smoking, leaking or on fire:

• Do not touch it and do not try to move it. A failing lithium-ion cell can vent hot gas and burning material without warning.
• Unplug it only if you can reach the outlet or breaker without going near the device.
• Get everyone out of the area, close the door behind you if you can, and call 911 from outside.
• Do not attempt to fight the fire yourself. Follow the instructions of the fire service.
• Do not go back for the device, and do not put a damaged or swollen battery in the trash or a recycling bin — after the situation is safe, ask your local hazardous-waste program how to dispose of it.

(Guidance in this box follows U.S. Fire Administration public advice for lithium-ion battery fires. It is general safety information, not a substitute for instructions from emergency services or the manufacturer.)

Then tell us: legal@metaoriental.com, subject "URGENT SAFETY."

You may also report directly to the U.S. Consumer Product Safety Commission at SaferProducts.gov or 1-800-638-2772. For vehicles and road equipment, NHTSA.gov. For food, drugs, cosmetics and medical devices, FDA.gov/safety/medwatch.

1. Report a safety issue

Email legal@metaoriental.com with the subject "Safety Report" — or "URGENT SAFETY" if there is a risk of injury — or use the report form on any product page.

1. Product
   Brand and model: ______
   Where you bought it: ______   Date: ______
   Order number, if from MetaOriental: ______
   Serial or batch number: ______

2. What happened
   Date and time: ______
   Description: ______
   Was anyone hurt?  ☐ No  ☐ Yes — describe: ______
   Was property damaged?  ☐ No  ☐ Yes — describe: ______
   Did you contact the manufacturer?  ☐ No  ☐ Yes — outcome: ______

3. Evidence
   Photos or video: ______
   ⚠ Please keep the product and its packaging. Do not discard, repair or modify it —
   it may be needed for investigation.

4. Your contact details
   Name: ______   Email: ______   Phone: ______

What we do: acknowledge within 1 business day; for urgent reports, immediately suspend the listing, hide the page and disable purchase links while we investigate — and pause any related creator task or paid placement where those exist for the product; notify the brand; and where required, report to the CPSC or another authority.

We would rather take a product down and put it back than leave it up while we deliberate.

Acting is not admitting. A safety report, or our acting on one, is not an admission of liability, a finding that the product is defective, or a determination that anyone is at fault. It is not a warranty decision and does not by itself entitle you to a refund or replacement. We act quickly because that is the right order to do things in, and we investigate afterwards.

2. Who is responsible for product safety

2.1 The manufacturer, brand owner and importer are responsible for product design, manufacture, quality, safety, performance, labelling, instructions, certification, warranty, import compliance and recalls.

2.2 Except where a product page expressly names MetaOriental or its designated entity as the seller, MetaOriental is not the manufacturer, importer of record, distributor, retailer, certification applicant, testing body or warranty provider. We publish information supplied by brands and public sources; formatting, localizing, summarizing or displaying that information does not make us responsible for the product.

2.3 Where MetaOriental is named as seller, our obligations are in the Terms of Sale, and applicable product-safety and consumer-protection law applies to us in that role. Nothing on this page limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.

2.4 Our review of a listing is a format and plausibility check. It is not laboratory testing, certification, a legal opinion or regulatory approval. We have no obligation to discover defects that a brand did not disclose, that require professional testing to find, or that a reasonable review of documents would not reveal.

3. Recalls

3.1 How we learn about recalls. From the brand, from CPSC and other regulator feeds, from user reports, and from our own monitoring.

3.2 What we do on a recall affecting a product on the Service:

3.3 What you should do: stop using the product, follow the manufacturer's or the regulator's remedy instructions, and keep the product and packaging.

4. Current recall and safety notices

There are no current recall or safety notices for products on the Service. When there are, they appear here with the date, the product, the issue, the status and what to do — and they stay in a searchable archive after they are resolved.

5. High-risk features in our categories

Many products we cover have features that require care. Always read the manufacturer's instructions, warnings and age restrictions.

6. Restricted and prohibited products

Some products are restricted by federal, state or local law, or by carrier rules — including drones, laser devices, radio transmitters, lithium batteries above certain capacities, and devices with recording or biometric functions. It is your responsibility to confirm a product is lawful to own and use where you live and for your intended use. We may decline to list, or may geo-restrict, a product.

7. Reporting obligations — each party answers for its own role

7.1 Under section 15(b) of the Consumer Product Safety Act, each manufacturer, importer, distributor and retailer of a consumer product has its own independent duty to report to the CPSC, immediately and in any event within 24 hours of obtaining it, information that reasonably supports the conclusion that a product contains a defect that could create a substantial product hazard, creates an unreasonable risk of serious injury or death, fails to comply with an applicable rule, or is the subject of certain lawsuits or incidents.

7.2 MetaOriental performs whatever reporting duty attaches to the role we actually occupy for a given product — which depends on whether we sell, import, warehouse or merely list it. We report when the duty is ours, and we do not rely on a brand's contractual undertaking to discharge a duty that the law places on us.

7.3 A contract cannot move a statutory duty. Our brand agreements allocate cost, notification, cooperation and indemnity between us and the brand. They do not, and cannot, relieve the brand, the manufacturer, the importer, the distributor or us of any reporting, recall, notification or record-keeping obligation the law imposes directly. Nothing on this page should be read as a statement that a brand's obligation is a substitute for ours, or the reverse.

7.4 Where we hold information relevant to another party's reporting duty, we share it with that party promptly, and we cooperate with the CPSC and other regulators regardless of which party is the reporting entity.

8. What we ask of brands

Every brand with a partner listing must disclose risk features and incident history, hold commercial general liability and product liability insurance naming MetaOriental as an additional insured, provide certificates of compliance, notify us immediately of any defect, incident, recall, regulatory inquiry or stop-sale, and cooperate in consumer notification.

Products from brands that have not satisfied these requirements are not sold on MetaOriental and appear only as editorial listings with no purchase path. See Brand & IP Takedown §1.2.

9. Records

We retain safety reports, our assessment, actions taken, brand communications and recall records for at least five years, and longer where a matter is unresolved.

10. Contact

Safety reports: legal@metaoriental.com · Orders and returns: support@metaoriental.com · Legal: legal@metaoriental.com MetaOriental Technology Inc., 61 W 62nd Street, 8H, New York, NY 10023

Health & Wellness Disclaimer

Effective: August 9, 2026 · Last updated: August 9, 2026

The short version

Nothing on MetaOriental is medical advice. The products, rankings, articles, reviews, quizzes and community posts here are general consumer information. They are not a substitute for a qualified clinician, and a consumer gadget is not a diagnostic instrument.

If you have a medical concern, talk to a healthcare professional. If it is an emergency, call 911.

1. Scope

This applies to everything on the Service that touches health, wellness, fitness, sleep, recovery, nutrition, hearing, vision, mobility, mental wellbeing, infant care or bodily measurement — including our Health & Wellness and Sport & Fitness categories, product pages, editorial content, rankings, quizzes, community discussions, and anything the AI shopping assistant says to you.

The assistant in particular. Its replies are generated by a large language model and no person reviews them before you see them. It can be confidently wrong about a specification, a health-related capability or a contraindication. It may not diagnose, screen, interpret a reading, or tell you whether to seek care, and you should not treat anything it says as clinical information. See AI-Generated & Editorial Content Policy §1.1.

2. Not medical advice, diagnosis or treatment

2.1 Content on the Service is for general information and is not intended to diagnose, treat, cure or prevent any disease or health condition, and is not a substitute for professional medical advice, diagnosis or treatment.

2.2 Never disregard professional medical advice or delay seeking it because of something you read here.

2.3 We are not a healthcare provider. No content on the Service, and no interaction with us, creates a clinician-patient relationship.

2.4 Individual results vary. Something that worked for a reviewer or a community member may not work, or may be unsafe, for you.

3. Consumer devices are not clinical instruments

3.1 Readings, scores and indices produced by consumer devices — heart rate, heart rate variability, blood oxygen, sleep stages, recovery and readiness scores, temperature, respiration, stress indices, hearing profiles, body composition — are estimates produced by consumer-grade sensors and proprietary algorithms. They are not clinical measurements and are not validated for diagnostic use unless the manufacturer states otherwise.

3.2 Accuracy varies with fit, skin tone, movement, temperature, hydration, hair, tattoos, ambient light, firmware version and individual physiology.

3.3 Do not use a consumer device to make a medical decision. Do not use it to decide whether to seek care, whether a symptom is serious, or whether to start, stop or change a medication or treatment.

3.4 A device that does not alert you does not mean nothing is wrong. Absence of an alert is not reassurance.

4. FDA status

4.1 Statements about health effects on the Service have not been evaluated by the U.S. Food and Drug Administration unless the manufacturer's own labelling expressly states that the product is FDA-cleared or FDA-approved for a specific use.

4.2 Most products in our categories are general wellness products, not medical devices.

4.3 Where a product is FDA-cleared or approved, the clearance covers a specific intended use stated in its labelling. It does not make every claim about the product accurate, and it does not extend to off-label uses.

4.4 Claims like "medical grade," "clinically proven," "FDA approved," "treats," "cures," "zero risk" or "safest" must match the actual regulatory status and evidence. If you see a claim on our Service that does not, tell us at legal@metaoriental.com and we will correct or remove it.

5. Talk to a clinician before you use these

Consult a qualified healthcare professional before using a health, fitness, sleep or mobility product if you:

• have a heart condition, an arrhythmia, or any implanted medical device including a pacemaker or defibrillator — magnets, electrical stimulation and some sensors can interfere;
• are pregnant or may be;
• have a musculoskeletal, joint, spinal or neurological condition, or are recovering from surgery or injury — this applies particularly to exoskeletons, powered mobility and stimulation devices;
• have epilepsy or are sensitive to flashing light;
• have a hearing or vision condition, or use a hearing aid or cochlear implant;
• have diabetes, circulatory problems or reduced sensation — this applies particularly to heating, cooling and compression products;
• take medication that affects heart rate, sleep, temperature regulation or balance;
• are choosing a product for an infant, a child, an older adult or anyone who cannot report discomfort.

6. Infant and child products

6.1 Infant sleep products, monitors and bassinets are subject to specific federal safety standards. Follow the manufacturer's instructions on swaddling, positioning, weight limits, rolling and transition timing exactly.

6.2 A monitor or a smart sleep product is not a medical device and does not prevent sudden infant death syndrome, suffocation or any other adverse event. It does not replace adult supervision or safe-sleep practice.

6.3 Follow current safe-sleep guidance from the American Academy of Pediatrics and your pediatrician. Where a product's marketing conflicts with that guidance, follow the guidance.

7. Hearing products

Over-the-counter hearing aids are intended for adults aged 18 and over with perceived mild to moderate hearing loss. They are not appropriate for children, for severe hearing loss, or where there is ear pain, drainage, sudden or fluctuating loss, tinnitus in one ear, dizziness or a history of ear surgery. Those are reasons to see a physician, not to buy a device. Excessive amplification can damage hearing.

8. Mental wellbeing

8.1 Companion robots, wellness apps and mood-tracking features are not therapy, counselling, psychiatric care or crisis support, and are not a substitute for a mental health professional.

8.2 If you are in crisis, in the United States call or text 988 (Suicide & Crisis Lifeline), or call 911. Outside the U.S., contact your local emergency service.

9. Community content and creator content

9.1 Community members and creators are not medical professionals unless they say so and you have verified it. Their statements are personal experience and opinion.

9.2 Do not act on a health claim in a review or a post without checking with a clinician.

9.3 Members and creators may not give medical advice, present a consumer device as a medical device, or claim a product diagnoses, treats or cures anything. Report violations at legal@metaoriental.com.

10. Quizzes and personalization

10.1 The AI Smart-Life Personality quiz and similar features are for entertainment and product discovery. They are not a health assessment, a screening tool, a diagnosis or a recommendation for care.

10.2 The quiz does not currently ask health-related questions. It does not ask about your sleep, your physical condition, your wellbeing or a health goal — and where no such question is asked, no consumer health data is collected, inferred or stored at all.

10.2.1 If we ever do ask. Should we introduce a health-related question, your answers and any inference we draw from them would be consumer health data, governed by a separate Consumer Health Data Privacy Policy published before any such question goes live. In that case: we would collect it only with your separate, unchecked-by-default consent; we would obtain a second, separate consent before sharing it with anyone; we would never sell it; and you could withdraw consent or delete it at any time. Accepting our Terms of Use, Privacy Policy or a cookie banner would not be consent to any of it.

10.2.2 This disclaimer is not a privacy notice. Nothing on this page substitutes for the Consumer Health Data Privacy Policy, where one is in force, or for the consent obtained at the point of collection.

10.3 You never have to answer a health-related question. Skipping one does not reduce your access to anything.

11. Responsibility

Product safety, efficacy, labelling, instructions, certifications and health claims are the responsibility of the manufacturer, brand owner and importer. See Product Safety & Recalls and Terms of Use §13. Nothing here limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.

12. Report a health claim problem

Seen a claim on our Service that looks unsubstantiated, exaggerated or unsafe? legal@metaoriental.com — please include the URL. We would rather remove a claim and check than leave it up.

Responsible Sourcing & Trade Compliance Statement

Effective: August 9, 2026 · Last updated: August 9, 2026

1. Our position

MetaOriental works with consumer technology brands, many of which manufacture in China and other Asian markets. We expect every brand we work with to meet applicable U.S. import, trade, labour and product-authorization requirements, and we conduct proportionate due diligence.

Where we cannot get satisfactory answers, we do not list the product.

2. Forced labour

2.1 We do not knowingly list, promote or sell products made with forced labour, convict labour, indentured labour or child labour, at any tier of the supply chain.

2.2 We are aware of the Uyghur Forced Labor Prevention Act (UFLPA), which creates a rebuttable presumption that goods mined, produced or manufactured wholly or in part in the Xinjiang Uyghur Autonomous Region, or by an entity on the UFLPA Entity List, are made with forced labour and are prohibited from entry into the United States.

2.3 Every partner brand must confirm in writing, before listing:

• whether any input, component, sub-assembly or raw material originates in whole or in part from the Xinjiang Uyghur Autonomous Region;
• whether any supplier at any tier appears on the UFLPA Entity List or an equivalent list;
• whether it participates in any labour transfer or state-sponsored labour placement program;
• the identity and location of its manufacturing sites and principal component suppliers.

2.4 Brands must be able to produce supply-chain tracing documentation to component level on request, and must notify us immediately of any change or any CBP detention.

2.5 A positive answer, or an inability to answer, means the product is not listed until the position is resolved to our satisfaction.

3. Restricted equipment and device authorization

3.1 We are aware of the FCC Covered List of communications equipment and services determined to pose an unacceptable risk to national security, and of the restrictions on equipment authorization for listed entities and their subsidiaries and affiliates.

3.2 Products in categories such as cameras, video surveillance, wireless communications, routers, telecommunications modules and connected security devices are checked against the Covered List and applicable equipment-authorization requirements before listing.

3.3 A product that cannot lawfully obtain or maintain U.S. equipment authorization is not listed, and is removed if the position changes.

3.4 Brands must provide FCC ID, Declaration of Conformity or Certification documentation as applicable, and must notify us of any revocation, restriction or pending proceeding.

4. Export controls and sanctions

4.1 We comply with U.S. export control and sanctions law, including the Export Administration Regulations and OFAC sanctions programs, and we expect brands to comply with applicable export control rules in their own jurisdictions, including Chinese dual-use export control rules where relevant.

4.2 We rely on brand attestations and documentation covering U.S. restricted-party lists — including the Specially Designated Nationals list, the Entity List, the Denied Persons List and the Unverified List — and we are building a restricted-party screening program. We may screen any brand, supplier, creator or payee at any time, and we retain the records of any screening we perform.

4.3 Products with encryption modules, drone or robotics components, lasers, high-performance semiconductors or other potentially controlled features require specific confirmation before shipment.

4.4 Brands must accurately declare end user, end use, country of origin, technical characteristics, encryption and controlled functionality, and must not misdeclare description, value or origin, or evade licensing, embargo, sanctions or reporting requirements.

5. Customs and country of origin

5.1 Brands are responsible for correct HS classification, truthful declared value, accurate country-of-origin marking and complete import documentation.

5.2 Undervaluation, split shipments, misdeclaration, and the misuse of low-value, sample or gift designations to evade duty, safety or reporting requirements are prohibited and are grounds for immediate termination.

5.3 The Importer of Record must be identified in writing before any goods are shipped to the United States.

6. Labour and working conditions

We expect brands and their manufacturing partners to provide: freely chosen employment with no forced, bonded, indentured or involuntary labour; no child labour and compliance with minimum-age law; wages and hours meeting applicable law; freedom of association as permitted by law; a safe workplace; no unlawful discrimination or harassment; and no retention of identity documents or charging of recruitment fees to workers.

7. Environmental and product-stewardship compliance

Brands are responsible for applicable requirements including restricted-substances rules, battery transport and disposal requirements, packaging and extended-producer-responsibility registration, energy efficiency, electronic waste, and state chemical-warning requirements such as California Proposition 65.

8. Brand attestation — required before any listing

Before any listing, every partner brand must execute a Supplier Trade Compliance Attestation as a schedule to its brand agreement, and re-confirm it annually and on any material change. The attestation covers manufacturing locations and principal component suppliers, Xinjiang-region content and UFLPA Entity List exposure at any tier, labour-transfer programs, FCC Covered List status, restricted-party list status, controlled features, country of origin and HS classification, the Importer of Record, prior CBP enforcement history, and applicable certifications, together with a duty to notify us of changes and to produce component-level tracing documentation on request.

9. What we do when something goes wrong

Payments to a delisted brand are held pending resolution to the extent permitted by law and the brand agreement.

10. Reporting a concern

legal@metaoriental.com, subject "Sourcing Concern." Reports may be made anonymously. We do not retaliate against anyone who raises a concern in good faith, including brand employees, workers, creators and members of the public.

11. Records and review

We retain attestations, screening results, tracing documentation and enforcement records for at least five years. This Statement and our screening procedures are reviewed at least annually and whenever a relevant list or regulation changes.

12. Limitations — said plainly

We are a platform, not an auditor. We rely substantially on brand attestations and documentation, and we cannot independently verify every tier of every supply chain. This Statement describes the standard we set and the diligence we apply; it is not a guarantee about any particular product or supply chain, and it does not transfer any brand's legal obligations to us.

Where we learn that a statement made to us was false, we act under Section 9 and pursue the brand under the applicable agreement.